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The trusted name in compliance.


We have extensive experience in providing consumer law  and legal compliance services including:

  • Consumer Law (AU & NZ) – Including product safety checks, testing referrals, claims checks, and managing product recalls and mandatory safety notifications and ACCC/ NZCC/ Fair Trading engagement

  • Privacy and Spam Compliance – Covering privacy policies, spam checks, data handling, and regulator engagement

  • Environmental and Green Claims – Assisting with environmental compliance, green claims, and sustainable packaging practices

  • Ethical Sourcing & Modern Slavery Compliance – Addressing ethical sourcing practices, modern slavery awareness, compliance, and reporting requirements

  • Cosmetics and Wellness Regulations – Ensuring compliance with regulatory standards in the cosmetics and wellness industries

  • Influencer and Content Creator Compliance – Reviewing influencer agreements, marketing claims, and adherence to advertising standards

  • Social Media Compliance – Developing social media policies to manage defamation risks, compliance requirements, and customer engagement

  • Illegal Logging Regulations – Compliance with logging regulations to ensure responsible sourcing and environmental responsibility

  • Workplace Safety and Inclusivity – Creating policies for safe, inclusive, and harassment-free workplaces

  • Customer Service Excellence – Implementing complaint handling systems and enhancing customer service protocols

  • Anti-Bribery, Anti-Money Laundering, and Corruption Prevention – Policies and procedures for retail compliance to prevent financial misconduct

  • Comprehensive Compliance Programs – Developing customised compliance programs, policies, risk assessments, and independent reviews

  • Training Solutions – Providing face-to-face, online, and LMS-based training on compliance topics, including product safety, privacy, and ethical sourcing

    Consumer Law Compliance Services by Watchdog Compliance

Watchdog Compliance offers tailored Consumer Law services designed to protect your business from legal risks and support long-term growth. Our comprehensive services include:

  • Reviewing Promotional Materials: Ensuring your marketing, advertising, and promotional content are accurate, truthful, and legally compliant to avoid consumer complaints or regulatory action.
  • Monitoring and Verifying Environmental Claims: Assisting with eco and green claims compliance by reviewing materials and providing guidance on clear and evidence-backed sustainability statements, aligning with ACCC requirements.
  • Website and Promotional Reviews: Conducting detailed reviews of websites, promotional offers, disclaimers, and guarantees to ensure compliance with legal standards.
  • Product Safety Compliance: Verifying products against mandatory safety standards, from labelling to design, to prevent recalls and protect your reputation.
  • Consumer Guarantees Compliance: Reviewing internal policies, warranties, and terms to ensure customer rights are clearly communicated and disputes are minimised.
  • Pricing and Advertising Compliance: Checking pricing structures, promotions, and advertising claims for transparency and compliance, mitigating risks of misrepresentation.
  • Retail Store Checks: Assessing in-store practices, including pricing, labelling, and customer service, to verify compliance with consumer laws.
  • Product Recalls and Incident Management: Providing expert guidance on recalls and incident handling to ensure smooth, compliant resolutions.
  • Customer Complaint Handling: Improving complaint handling processes and supporting dispute resolution to maintain positive customer relationships.
  • Consumer Law Training: Offering tailored staff training through online modules and workshops covering marketing rules, warranties, customer rights, and compliance essentials with real-world examples and interactive learning.
  • Monitoring Legal Changes: Staying ahead of regulatory updates and adjusting compliance frameworks to align with new laws and avoid penalties.


Our Consumer Law Director, David Johnson, has also worked with the ACCC and  served as a member of the Australian Competition and Consumer Commission (ACCC's) Product Safety Consultative Committee.

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Get in touch!

  • contact@watchdogcompliance.com
  • 1300 009 282

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