Consumers have certain rights and guarantees when purchasing products or services, and these rights are protected under the consumer laws. 

We will assist you to understand these fundamental consumer rights, to ensure that your business practices comply with the law and foster customer trust. We'll explore the consumer laws, misleading conduct, making the correct 'overall impression,' and how to avoid some mistakes and misrepresentations that have been made by other retailers.

We'll also discuss:

• customer rights, including entitlements to refunds, repairs, or replacements;
• requirements for customer proof of purchase;
• best practices for handling pricing errors or mistakes; and
• the requirements for mandatory reporting of safety incidents.
  
  

Learning from real-world examples is key to understanding compliance. Reviewing recent cases of consumer law breaches involving consumer rights offer valuable insights into the consequences of non-compliance.
We encourage you to explore these cases, and to access the other resources available at the end of the module.

Don’t forget to complete the quiz to reinforce your learning!